Refund Policy

Last Updated: February 02, 2026

At RedFox WP, we are committed to customer satisfaction while providing premium WordPress plugins. This Refund Policy outlines the terms for refunds on eligible purchases made through our website (https://www.redfoxwp.com). Our goal is to be transparent and cooperative.

This policy applies solely to purchases processed by RedFox WP or our third-party payment processor, Freemius. By making a purchase, you agree to this policy and our Terms and Conditions.

Refund Guarantee

We offer a 14-day money-back guarantee for eligible purchases of our WordPress plugins, starting from the date of purchase confirmation. If your purchase meets the eligibility criteria below, we will process a full refund of the product price (excluding non-refundable taxes or fees) promptly after verification.

Refunds trigger the deletion of related personal purchase data (e.g., transaction IDs, product keys, order history) from our systems, unless retention is required for legal purposes, as outlined in our Privacy Policy.

Eligibility Criteria

You are eligible for a refund only if your request is submitted within 14 days of purchase and meets one or more of the following clearly defined reasons:

  • Missing Promised Features: The purchased product(s) do not include features explicitly stated in the product description on our website at the time of purchase.
  • Unresolved Product Issues: Our support team is unable to resolve verified product issues (e.g., bugs or functionality failures) within a reasonable timeframe (typically within 5 working days) after your initial support ticket submission, despite reasonable cooperation from you (e.g., providing access logs, screenshots, or other requested documentation).
  • Failure to Provide Promised Support: We are unable to deliver the level of support specified in your purchased package (e.g., premium support for paid products) within the response timeframe (typically 24-48 hours).
  • Security Vulnerabilities: The product contains confirmed security issues that pose a risk to your site or data, and we cannot provide a fix within 5 working days of notification.

We cooperate fully in verifying eligibility and may request evidence (e.g., order ID, screenshots, logs) to process your request efficiently.

Non-Eligibility Reasons

To maintain fairness and prevent abuse, refunds will not be granted for the following reasons. These exclusions protect our operations while encouraging users to review product details before purchase:

  • Requests After 14 Days: Any refund request submitted more than 14 days after the purchase date.
  • Purchases with Special Coupons/Discounts: Refunds are not available for products purchased during promotional campaigns or at a discounted price, unless explicitly stated otherwise.
  • Lack of Explanation or Evidence: Requests without a clear, verifiable reason or supporting documentation (e.g., no description of the issue or proof of purchase).
  • Insufficient Time for Support: Not allowing our support team at least 5 working days to investigate and resolve reported issues.
  • Third-Party Conflicts: Technical issues caused by incompatible third-party plugins, themes, or custom modifications.
  • Misuse or Violations: Purchases used in violation of our Terms and Conditions (e.g., reselling without permission).
  • Unusual User Behavior: Refunds will be denied if there is evidence of abuse, such as threatening behavior or false claims.
  • Auto-Renewal Payments: We do not refund auto-renewal payments. You are responsible for canceling your subscription before the renewal date if you do not wish to renew.

Refund Process

To request a refund:

  1. Submit Your Request: Contact our support team at [email protected] with your Order ID and Purchase Date. Include a detailed reason for the request, referencing one of the eligibility criteria if possible, along with supporting evidence. Or request a refund via the Freemius dashboard.
  2. Verification: We will review your request within 2-5 business days and may contact you for additional information.
  3. Processing: If eligible, refunds will be processed within 5-7 business days. Funds will be returned to your original payment method.
  4. Confirmation: You will receive an email confirmation upon processing. If denied, we will provide a clear explanation.

We aim to handle requests cooperatively and transparently.

Taxes, Fees, and International Considerations

  • Taxes: Taxes (such as VAT or GST) are determined by your country’s tax policies and handled by our Merchant of Record, Freemius. These may be non-refundable depending on Freemius’s policies and local laws.
  • International Customers: Refunds may be subject to currency conversion fees or delays imposed by your bank. RedFox WP is not liable for such fees or exchange rate fluctuations.

Limitations of Liability

RedFox WP provides products “as is” without warranties, express or implied. We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages related to refund requests, including but not limited to lost profits, data loss, or business interruptions.

Data Handling Post-Refund

Upon approval of a refund, we will delete related personal purchase data (e.g., transaction IDs, product keys) from our systems, except where retention is required for legal purposes (e.g., tax records). Non-personal data may be retained for analytics purposes.

Changes to This Policy

We may update this policy to reflect legal or operational changes. Significant updates will be posted on our site. Continued use of our products implies acceptance of the updated policy.

Governing Law

This policy is governed by the laws of Bangladesh. Any disputes arising from this policy will be resolved exclusively in the courts of Dhaka, Bangladesh.

Contact Us

If you have any questions or need assistance, please contact us:

RedFox WP
Mohadevpur, Naogaon – 6530, Rajshahi
Bangladesh
Email: [email protected]